Support Service

This Documentation is used for RealPress.

When purchasing our themes, you will receive a free 6-month support service for problems regarding the theme. Once your free support service is expired, you can extend your support service to 12 months. But no matter whether your support service is expired or not, you always receive free lifetime updates for the theme. We really care about our customers and guarantee to respond to all support questions within 48 hours since your support ticket is created.

Regarding the requests about Customization and 3rd-party plugins, we provide you with  Customization Service at a fee.

Support forum

The ThimPress forum is our main resource for supporting customers. To reach us:

Step 1. Click here to create your account. We will ask for your Themeforest purchase code

Step 2. Go to RealPress  support forum and create your topic.