When purchasing our themes, you will receive the free 6 months of support service for the questions and problems regarding the theme. Once the period of your support service is expired, you can extend support to 12 months. But no matter the support service of your product is over or not, you always receive free timeline updates for the theme.
We really care about customer support services and guarantee to respond to all support topics within 24 hours on weekdays (a bit longer over a weekend) since you posted a ticket.